Privacy Policy

Nicola Lincoln Limited (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal data is handled responsibly and in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR).

This Privacy Policy explains how we collect, use, and protect personal information when you visit www.nicolalincoln.com (the “Website”).

1. Who We Are

Nicola Lincoln Limited is the data controller responsible for personal data collected through this Website.

If you have any questions about this Privacy Policy or how your data is handled, please contact us via the contact form on our Contact page.

2. Information We Collect

We may collect and process the following types of personal information:

• Information you provide directly, such as your name, email address, and any other details submitted via the contact form.
• Technical information, including IP address, browser type, operating system, and usage data, collected automatically when you browse the Website.
• Cookie data, as described in section 6 below.

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries submitted via the contact form
• Communicate with you where you have requested information or services
• Improve the Website’s functionality, performance, and user experience
• Meet legal or regulatory obligations where required

We do not sell your personal data to third parties.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases to process personal data:

• Consent – where you have submitted information voluntarily via a form
• Legitimate interests – to operate, maintain, and improve the Website
• Legal obligation – where processing is required by law

5. Data Sharing

We may share limited data with trusted third-party service providers who support the operation of the Website (for example, hosting or analytics services).

These providers are only permitted to process data on our behalf and must comply with applicable data protection laws.

6. Cookies

This Website uses cookies to improve functionality and understand how visitors use the site.

Cookies may be used to:

• Analyse Website traffic and usage patterns
• Remember user preferences
• Support core Website functionality

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect how the Website functions.

For more information, please refer to any cookie banner or cookie settings presented when you visit the Website.

7. Data Retention

We only retain personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law.

8. Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict certain types of processing
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us via the Contact page form.

9. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the “Last updated” date revised accordingly.